Our friends at Coalition member University of Tampa have seen and heard it all from prospective students.

From bad grammar in emails to phone calls from moms and dads (groan!), they know a thing or two about how not to communicate with prospective colleges.

So they’ve put together a brief yet informative video, featuring U Tampa admissions professionals, providing some helpful tips to guide you while connecting with and applying to colleges. It’s full of useful advice you don’t want to miss.

Check it out: